Question 1

Are all sales final?

Accepted Answer

Yes. Phoenix Liquidation Sales LLC is a liquidation retailer and almost all sales are final. Most items are sold as‑is / as‑found with no returns, exchanges, or cancellations, except for the limited situations in our Return & Claims Policy (shipping damage, incorrect item, or qualifying DOA items valued $20+).

Question 2

Do you offer returns, exchanges, or cancellations?

Accepted Answer

We do not offer general returns, exchanges, or order cancellations. A request may be considered only if it fits one of these categories and is reported within 48 hours of delivery:Damage in transit (shipping damage)Incorrect item received (seller error)Inoperable / DOA item valued at $20+ (before tax and shipping)If your situation does not fit one of these categories, the sale remains final.

Question 3

Do items come with a warranty?

Accepted Answer

No. All items are sold as‑is / as‑found with no warranty on performance or lifespan. We do not provide any express or implied warranties, including warranties of merchantability or fitness for a particular purpose. We test items when possible, but condition and remaining life can vary.

Question 4

What if my item arrives damaged from shipping?

Accepted Answer

If your item arrives damaged due to shipping, contact us within 48 hours of the carrier’s “Delivered” timestamp. Please include:Clear photos of the damaged item (close‑ups and overall view)Photos of the outer shipping box from all sidesPhotos of the inner packaging (if applicable)A clear photo of the shipping labelIf photos are missing, unclear, or the issue is reported after 48 hours, the claim may be denied.

Question 5

What if I received the wrong item or something important is missing?

Accepted Answer

If you received the wrong item or something important is missing, contact us within 48 hours of delivery with your order number and clear photos of what you received. We’ll review the situation and may either:Ask you to return the incorrect item, orResolve the issue without a return, depending on the case.

Question 6

If you approve a return, do I get a refund?

Accepted Answer

If your claim is approved under our Return & Claims Policy, we will issue a refund to your original payment method. Approved refunds generally include:Item costTaxesShipping chargesIf a request does not meet our policy guidelines, the sale remains final and no refund will be issued.

Question 7

Do you refund shipping charges?

Accepted Answer

Yes, when a claim is approved under our policy (for example, shipping damage, incorrect item, or qualifying DOA item valued $20+), we refund the original shipping charges along with the item cost and taxes. If the claim is not approved, shipping is not refunded.

Question 8

Who pays return shipping on approved items?

Accepted Answer

If we require an item to be returned for an approved claim, we will provide instructions and typically cover or arrange the return shipping according to the specific case. If a claim is not approved under our policy, return shipping (if any) is the buyer’s responsibility.

Question 9

Will I get tracking?

Accepted Answer

Yes. Orders shipped from Phoenix Liquidation Sales LLC include tracking. You’ll receive tracking details once your order ships so you can follow the delivery status.

Question 10

Is there a minimum order for local pickup?

Accepted Answer

No strict minimum order is required for local pickup, but all other parts of our Return & Claims Policy still apply. Items are sold as‑is / as‑found, and all sales are final except for the limited exceptions (shipping damage, incorrect item, or qualifying DOA items valued $20+). For full details, please see our Local Pickup Info and Refund Policy pages.

PHOENIX LIQUIDATION SALES

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Customer FAQ

Are all sales final?

Do you offer returns, exchanges, or cancellations?

Do items come with a warranty?

What if my item arrives damaged from shipping?

What if I received the wrong item or something important is missing?

If you approve a return, do I get a refund?

Do you refund shipping charges?

Who pays return shipping on approved items?

Will I get tracking?

Is there a minimum order for local pickup?

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